Shipping, Orders, Returns & Everything Else

These are the questions our customers actually ask most often, answered straight. Still stuck after reading? Email sales@theoasisofhealth.com or call 301-686-7000.

How long does shipping take?

Free standard shipping on every U.S. order, no minimum. We ship within the United States only. In-stock items ship within 1–3 business days. Pre-order and backordered items typically ship within 5–20 business days, because we source those fresh from the manufacturer when you order rather than holding aging inventory. You’ll get tracking by email the moment your order ships. Carrier delays, weather, and manufacturer backorders can occasionally stretch these timelines, and we email you if anything needs extra time. Questions: sales@theoasisofhealth.com or 301-686-7000.

Why hasn’t my order shipped yet?

Most likely it’s a pre-order or backordered item. We don’t stock supplements in a warehouse for months — we order them fresh from the manufacturer when you place your order, so they arrive potent and nowhere near their expiration date. That takes longer: 5–20 business days for pre-order items versus 1–3 business days for in-stock. Your order is not lost and nothing is wrong. For a status update, email sales@theoasisofhealth.com with your order number.

My order says "unfulfilled." What does that mean?

"Unfulfilled" just means it hasn’t left our hands yet. It is not an error and not a cancellation. Pre-order and backordered items sit in unfulfilled status while we source them fresh from the manufacturer, typically 5–20 business days. Once it ships, the status updates and you get a tracking email.

What does "On order by supplier — will ship soon" mean?

It means we’ve placed the order with the manufacturer for your item and are waiting on it to arrive at our facility. This is normal for us: we source fresh per order instead of holding inventory. Once it arrives we ship it out and email you tracking. Typical window is 5–20 business days from order.

How long will delivery take to my zip code?

Delivery time is processing time plus carrier transit time. Processing is 1–3 business days for in-stock items and 5–20 business days for pre-order items. Once shipped, standard U.S. carrier transit is typically 2–7 business days depending on your location. We ship from Damascus, Maryland, so East Coast addresses generally arrive faster than West Coast. You’ll receive tracking by email when the order ships.

How do I track my order?

You receive a tracking number by email as soon as your order ships. If you haven’t received one, the order likely hasn’t shipped yet — see our processing times above. To check on a specific order, email sales@theoasisofhealth.com with your order number, or call 301-686-7000. We answer every message, though it may take a couple of business days.

Do you ship internationally?

No. We ship within the United States only. We do not ship internationally. If you’re checking out from an address outside the U.S., the order will be blocked at checkout — that’s the cause of most "shipping restriction" errors people run into. We do ship to all 50 states.

How long do practitioner kits take to ship?

Practitioner kits and professional-grade lines follow the same timing as the rest of our catalog: 1–3 business days if in stock, 5–20 business days if we’re sourcing the kit fresh from the manufacturer. Multi-item kits occasionally take longer if one component is on manufacturer backorder — we email you if that happens. For a status update on a specific kit, email sales@theoasisofhealth.com with your order number.

What is your return policy?

You may return merchandise within 90 days of receipt, in its original sealed condition with original packaging and packing slip. You must request an RMA (Return Merchandise Authorization) number first by emailing sales@theoasisofhealth.com — most requests are approved without question. You’ll receive a full refund less shipping if shipping was charged. Return shipping costs you incur are not refunded. Send approved returns to: The Oasis of Health, 26212 B Ridge Road, Damascus, MD 20872.

Is there a restocking fee?

We charge a 20% restocking fee for merchandise not returned in its original condition and packaging without prior approval. If an order is returned for a reason not caused by us (outside of shipping delays), a restocking fee may apply, with the minimum being the original shipping/processing fee. Shipping cost is non-refundable for undelivered, unclaimed, or returned packages unless we made an error.

Can I cancel my order?

Yes, if it hasn’t physically shipped. Backorder and pre-order orders stay open until one of three things happens: (1) we fulfill and ship it, (2) you request cancellation before physical shipment, or (3) the brand notifies us the item is discontinued, in which case you get a full refund. Cancellation is still possible after a tracking number is issued as long as the carrier hasn’t picked up the package. Email sales@theoasisofhealth.com with your order number as soon as possible.

My order never arrived. What do I do?

Email sales@theoasisofhealth.com with your order number and we’ll trace it with the carrier. If the package was undelivered, unclaimed, or returned to us and the issue wasn’t our error, shipping cost is non-refundable, but we will work with you to resolve it. If we made the error, we make it right in full.

How do refunds work on discounted items?

If you return an item purchased with a discount code, your refund equals the amount you actually paid for that item, not the full retail price.

What does EXP mean on my bottle? Is my product expired?

Ten times out of ten, the date people think is an expiration is actually the manufacture date. Check the letters right in front of the date. MFG / MFD / MFR / PROD / PD / Made On / Packaged On means the day it was MADE — this is the opposite of expired, and a recent date means it’s fresh. EXP / Best By / Best Before / BB / BBE / Use By / UB means the day it’s guaranteed good THROUGH, so it’s only expired if today’s date is past it. "MFG 06/2026" means made in June 2026, not expired in June 2026. Also note that the FDA doesn’t require expiration dates on supplements, so many reputable brands only stamp a manufacture date. "06/2026" means the whole month — you have until the end of it. Still unsure? Photograph the whole side of the package where the date is printed, include your order number, and email sales@theoasisofhealth.com. A real person will tell you exactly what you’re holding.

Are your supplements fresh and high quality?

Yes. We source from reputable manufacturers and store everything in our climate-controlled, FDA-registered facility (#17873393936) — not a warehouse that hits 150°F in summer. Heat destroys live cultures, degrades vitamins, and ruins enzymes. We order fresh when you order, rotate constantly, and pull anything getting close to its date. That’s why so much of our catalog shows as pre-order, and it’s why your probiotics are actually alive when they arrive.

Do you carry a specific or hard-to-find product?

Probably. We carry over 10,000 products from complete therapeutic catalogs, including professional-grade lines that usually require a practitioner. Use the search bar on the site, or email sales@theoasisofhealth.com and we’ll check.

How do I place an order?

Add items to your cart and check out on the site. If an item isn’t immediately available, the "Add to Cart" button will read "Pre-Order" instead — that’s normal here and simply means we’ll source it fresh for you. You can also order by phone at 301-686-7000 or by emailing sales@theoasisofhealth.com.

What payment methods do you accept?

We accept major credit and debit cards through our standard checkout. We also accept Bankful — at checkout, click "More Payment Options" (or "Alternative Payment Methods") and scroll to the bottom of the list. Bankful uses the same card you’d normally use, just routed differently, and it’s our preferred processor. Pay with Bankful and we email you a 13% off code for your next order, every time.

Why can’t I check out? I’m getting a payment decline or a shipping restriction error.

The most common cause of a shipping restriction error is an address outside the United States. We ship within the USA only — we do not ship internationally. If your shipping address is outside the U.S., checkout will block the order. We do ship to all 50 states. If your address is in the U.S. and the payment itself is declining, verify that your billing address and zip code match your card exactly. Declines almost always come from your card issuer rather than from us, so calling your bank usually resolves it. You can also try Bankful — at checkout click "More Payment Options" and scroll to the bottom of the list. If checkout still won’t go through, email sales@theoasisofhealth.com or call 301-686-7000 and we’ll place the order for you manually.

Is my payment information secure?

Yes. All personal information is protected by Secure Server Software (SSL), which encrypts your name, address, and card number so it can’t be read in transit. We do not sell, trade, or rent your personal information to third parties for direct marketing without your consent. We share data only with processors and agents acting on our behalf, when required by law, or to a successor if the business is sold. Full details are on our Store Policies page. Questions: sales@theoasisofhealth.com.

Do you offer discounts? How can I save on my order?

Yes. Use code FINDITQUICK8 for 10% off when you buy 2 or more items — this is the same code we email when you sign up for our list. Pay with Bankful at checkout and we’ll email you a unique one-time 13% off code for your next order, every single time you use it, with no minimum and no limit. We also occasionally email codes to subscribers. We’re not a store that trains you to never pay full price; our prices are already fair.

What are the terms on discount codes?

One code per order — codes can’t be stacked or combined with other offers, bundles, or automatic discounts unless we say so. Codes must be applied at checkout; we can’t add a discount to an order that’s already placed or shipped. Codes have no cash value, aren’t transferable, and can’t be redeemed for cash, credit, or gift cards. Refunds on discounted items equal what you actually paid, not full retail. We reserve the right to modify, cancel, or expire any code without notice, including cancelling orders placed with unauthorized codes or pricing glitches.

I signed up but never received my discount code email.

No need to wait — the signup code is FINDITQUICK8, good for 10% off when you buy 2 or more items. Just enter it at checkout. If the welcome email never arrived, check your spam and promotions folders, and email sales@theoasisofhealth.com if you’d like us to confirm your subscription.

Do you run buy-two-get-one-free (BOGO) promotions?

Buy-two-get-one-free offers on brands like Biotics Research are manufacturer promotions, not Oasis of Health store promotions — the brand sets the terms, the eligible products, and the dates, and they change without much notice. If you’ve seen a B2G1 advertised for a specific brand, email sales@theoasisofhealth.com with the product and where you saw it, and we’ll tell you whether it’s currently active and how to get it applied. Our own standing offers are FINDITQUICK8 (10% off when you buy 2 or more items) and the 13% off code we email you every time you pay with Bankful.

Where are you located? Do you have a physical store?

Yes. We’re at 26212 B Ridge Road, Damascus, Maryland 20872. We’re real people in a real place — come by, ask questions, and stay for a game. We’re also an Official Tournament Center running 9 weekly gaming events. Phone: 301-686-7000.

How do I find or log into my account?

Click the account icon in the top corner of the site and sign in with the email you used to place your order. If you’re having trouble getting the login or verification code email, check your spam and promotions folders first. Still stuck? Email sales@theoasisofhealth.com with the email address on your order and we’ll sort it out. You don’t need an account to check on an order — just email us your order number.

How do I know if I have a subscription or autoship?

If you set up a recurring order, you received a subscription confirmation email when it was created, and you’ll get an email before each renewal. You can view and manage subscriptions from your account page on the site. If you’re not sure whether you have one, or you want to pause, change, or cancel it, email sales@theoasisofhealth.com with the email address on your account and we’ll check and make the change for you.

How do I contact you, and how fast do you respond?

Email sales@theoasisofhealth.com, call 301-686-7000, or open the chat at the bottom right of the site. We’re a small operation, so responses typically take a couple of business days — but we process every single message and no one falls through the cracks. When we do respond, you get a real answer from a real person who knows the products.